State sales tax will be collected for all applicable items shipped to the following states: Sales Tax, Virginia
All in-stock items will ship via your chosen carrier within one business day of your order being placed and your credit card approval. If an item is out of stock, or will be delayed, you will be contacted by phone and/or e-mail.
Shipping charges are based on the total price of merchandise shipped to each delivery address. Standard ground service requires 5-10 business days. Carrier options are dependent upon your shipping address and the specific products that you have ordered. Your options will be provided at checkout.
CHECKING THE STATUS OF YOUR ORDER
Please keep your order number. You will need it in the event you wish to check the status of your order. You must create an account (before your order is placed) to access order status online. Simply log on to your account and click on the link under "My Orders."
If you are unhappy with your purchase, you may return merchandise to Dynamic Literacy for a refund within 30 days of receipt. You must contact us to obtain a return authorization number*. Please be aware that unauthorized return shipments will be refused.
In the event of a return, you are responsible for return shipping costs. We suggest you obtain a tracking number for your return shipment. Your original shipping costs will be refunded as per our 100% satisfaction guarantee. Your refund will be issued upon receipt and inspection of the product in our warehouse. Products must be returned in new and unused condition.
Please allow 7-10 business days for the credit to appear on your statement. If your original purchase was made by check or money order, your refund will be mailed to your original mailing address, unless otherwise requested.
If you have received a defective product, please contact us for assistance.
We cannot accept returns of any item that is returned more than 30 days after delivery or any item that is not in its original condition, is damaged, or is missing parts.
*We reserve the right to refuse unauthorized items and items sent without an RMA number.
HOW TO RETURN MERCHANDISE
- When returning merchandise - please follow these steps:
- Enclose a copy of your invoice and any other related correspondence with the item you are returning;
- Include your RMA number;
- Repack item(s) with the original packing materials whenever possible;
- Please send your return, securely wrapped, prepaid and insured via United States Postal Service or UPS to:
P.O. Box 690
Keswick, VA 22947
Save a copy of the receipt for your records.